Service Level Agreements for B2B Integration: Managing Compliance Risks

Category: IT services | Presented By: Cleo

Service level agreements (SLAs) establish objective criteria for assessing the performance of business-to-business processes and operations, such as order receipt, warehouse transfers, and claims processing. On the buy side of a business, service levels measure the performance of vendors that provide goods and services. And on the sell side, they measure how well a business complies with SLAs established by its customers.